Last Updated: Dec 03, 2018 02:23PM PST

Note: Individual reservations must be cancelled at least 72 hours prior to your scheduled arrival to avoid penalty charges. If you do not cancel your reservation in time or fail to check in on the scheduled arrival date, your credit card will be charged in the amount of one night's room and tax or your check deposit will be forfeited. Your reservation will also be cancelled for the remainder of the stay.

To cancel an Individual Reservation on or before May 30, 2019:
  • Log in to ADA's 79th Scientific Sessions Registration and Housing Site either as a Member with your Email Address or Professional Membership ID and Zip Code, or as a Non-Member with your Email Address.
  • Upon successful login you will arrive at the Event Dashboard. 
  • Select the button to Edit Hotel Reservation.
  • Scroll to the bottom of the page and select 'Cancel Reservation'. Provide cancellation reason and submit the cancellation.
  • You may also send us a message through the ADA Registration & Hotel Support Center.
  • You may call us toll-free at (866) 290-9910 (U.S. & Canada) or (415) 268-2086 (all other countries) Monday – Friday, 9 am – 9 pm Eastern Time.
  • You may fax your cancellation to (415) 293-4073.
On or after May 31, 2019, please contact the hotel directly to cancel your reservation.